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General Practice

Consumer Cases

Filing a consumer complaint, from legal notice through case preparation for the consumer court.

Procedure for Filing a Complaint

Follow this procedure strictly — an incomplete or incorrectly prepared complaint may be rejected, and the Rs. 450 fee won't be refunded.

First Page: Your Details

  • Name
  • Address
  • Cell number
  • Residence telephone number
  • Email address
  • Complaint against (company name)
  • Payment details (cheque/transaction number, date, and bank)
  • Completed Vakalatnama (download here)

Second Page: Opposite Party Details

  • Name of the opposite party
  • Registered address of the opposite party
  • Telephone number
  • Fax number
  • Email of the chairman or company email
  • Name and address of the branch where you received the defective product or service

Third Page: Facts, Relief, and Documents

  • Date-wise facts, referencing the page numbers of attached evidence
  • The relief you're seeking — refund, replacement, defect rectification, compensation, etc.
  • Copies of all relevant documents

Payment

Attach a Demand Draft for Rs. 450, payable to "Online Legal Services" at Delhi, or an at-par cheque or other transaction detail (write your name on the back of the cheque). No cash by mail. Online/internet banking is also accepted — email payment@alliedlegalonline.com to request net banking details, which arrive within 2 minutes.

Once your papers are ready, fill out the online complaint form to receive your complaint identification number instantly by email (the reference ID appears on the last line of your registration email). Write this number in the top-left corner of your complaint's first page and on your envelope.

Fill out the online complaint application form here.

Staple or tie your complaint, documents, cheque, and Vakalatnama together in one bunch, and send by post or courier to: Online Legal Services, Attn: Pawan Kumar, 8/8, Nakul St., Vishwas Nagar, Shahadra, Delhi – 110032, India.

Procedure After We Receive the Complaint

  1. We acknowledge receipt of your envelope by email, generally within 30–40 days.
  2. We issue a legal notice to the respondent within 60 days, giving them 7–15 days to settle your grievance, and email you a copy. If the complaint is rejected for any reason, we'll let you know within 60 days.
  3. If you don't receive an acknowledgment or notice copy within 60 days, send a reminder email to support@alliedlegalonline.com.
  4. If your grievance isn't settled after the notice, we help prepare your case papers for the consumer court for a nominal fee. Let us know if you intend to file — once the papers are prepared, we provide free guidance through to the court's final orders.

Other Useful Information

  • We operate by internet, email, and phone, and serve consumers worldwide — location doesn't matter.
  • One legal notice per company is free; a further notice to another company, or the same one, carries a Rs. 300 processing fee.
  • Consumer courts typically take 1–2 years (sometimes longer) to settle a case, with 4–5 expected hearings per year.